LegalPrivacy Policy

Introduction

This Privacy Policy applies to the website jeetdholakia.com operated by Jeet Dholakia Real Estate ("we," "us," or "our"), a licensed real estate service operating under KW Bay Area Estates in Los Gatos, California.

This policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or communicate with us. By accessing this website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy does not apply to third-party websites, applications, or services that we may link to. We encourage you to review the privacy policies of any third-party services you access through our site.

Information We Collect

Information You Provide

We collect personal information that you voluntarily submit through:

• Contact forms and consultation requests
• Newsletter and market update subscriptions
• Home valuation or property search requests
• Email, phone, or text message communications
• Social media interactions with our accounts

This may include your name, email address, phone number, mailing address, property preferences, budget range, and timeline.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP address, browser type, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring website or search terms that brought you to our site
• Device type, screen resolution, and language preferences
• Date and time of your visit

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How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing real estate services
• Sending property listings, market updates, and newsletters you have requested
• Scheduling consultations, property showings, and follow-up communications
• Processing and facilitating real estate transactions
• Improving our website functionality and user experience
• Complying with legal obligations, real estate regulations, and California Department of Real Estate (DRE) requirements

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Information Sharing and Disclosure

eXp Realty

• KW Bay Area Estates: our brokerage, as required for real estate transactions and regulatory compliance
• Service providers: third parties that help us operate our business, such as email marketing platforms, CRM systems, and website hosting providers. These providers are expected to protect your data in accordance with their own privacy policies and applicable law, and may only use it to perform services on our behalf
• Transaction parties: lenders, escrow companies, title companies, home inspectors, appraisers, and other parties involved in a real estate transaction, with your knowledge and as necessary to complete the transaction
• Legal requirements: when required by law, court order, subpoena, or government regulation, or to protect our legal rights

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Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to improve your browsing experience and analyze site traffic.

Types of Cookies We Use

• Essential cookies: required for the website to function properly (e.g., form submissions)
• Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant content and measure advertising effectiveness, if applicable

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain website features.

Google Analytics

We use Google Analytics to collect data about website traffic and usage patterns. Google Analytics uses cookies to track interactions. Google may use the data collected to contextualize and personalize ads in its own advertising network. You can learn more about how Google uses data at google.com/policies/privacy/partners. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

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Third-Party Tools Embedded on Our Site

In addition to Google Analytics, our website uses the following third-party tools that may collect information about your visit when the relevant pages load or when you interact with them:

• Calendly: appointment scheduling. If you book a call, Calendly collects the name, email address, and scheduling details you provide, under its own privacy policy
• RealScout: property listing search and display. When you browse listings on our site, RealScout may collect information about the properties you view and your search activity
• Google Maps: embedded maps on our contact page, which may set Google cookies and collect usage data
• Instagram (Meta): embedded Instagram content, which may set Meta cookies when it loads
• Webflow: our website hosting and form-processing provider, which processes form submissions on our behalf

These providers operate under their own privacy policies, and we encourage you to review them. We do not control the data practices of these third parties.

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Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. At this time, our website does not respond to DNT signals. However, you can control tracking through your browser's cookie settings as described above.

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Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: when you voluntarily submit information through our forms, subscribe to newsletters, or opt in to text messages
• Contractual necessity: when processing is necessary to fulfill a real estate transaction or service you have engaged us for
• Legal obligation: when we are required to retain or disclose information under California DRE regulations, tax laws, or other applicable statutes
• Legitimate interest: when processing is necessary for our legitimate business interests, such as improving our website or protecting against fraud, provided these interests do not override your privacy rights

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: retained for up to 3 years after your last interaction with us
• Transaction records: retained as required by California DRE regulations (minimum 3 years after closing)
• Newsletter subscriptions: retained until you unsubscribe
• Website analytics data: retained in aggregated, anonymized form

You may request deletion of your data at any time by contacting us (see Contact Us section below).

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting infrastructure and restricted access to personal data.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach involving your unencrypted personal information, we will notify you as required by California law (Cal. Civ. Code § 1798.82) and any other applicable data breach notification laws.

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Your Privacy Rights

You have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention requirements+
• Opt-out of marketing: unsubscribe from emails by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly

To exercise any of these rights, email us at jeet@jeetdholakia.com or call (408) 710-4884. We will respond to your request within 45 days.

Your Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: you may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it
• Right to Delete: you may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., legal obligations, completing a transaction)
• Right to Correct: you may request that we correct inaccurate personal information
• Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, service quality, or access based on your privacy choices
• Right to Opt Out of Sale or Sharing: we do not sell or share your personal information as defined under the CCPA/CPRA

To submit a CCPA request, email jeet@jeetdholakia.com with the subject line "CCPA Request," or call (408) 710-4884. We will acknowledge your request within 10 business days and provide a substantive response within 45 calendar days. If we need additional time, we will notify you of the extension (up to an additional 45 days). We may need to verify your identity before processing your request by matching information you provide with information we already have on file. In accordance with California law, we respond to a maximum of two access requests from the same consumer in a 12-month period.

You may designate an authorized agent to submit a request on your behalf. To do so, the agent must provide (1) your name, email address, and phone number, (2) their own name and email address, (3) a signed written authorization from you, or a power of attorney valid under California law. After the agent submits the request, we will contact you directly to verify your identity before fulfilling the request.

California "Shine the Light" Law (Civ. Code § 1798.83)

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes. If you have questions, contact us at jeet@jeetdholakia.com.

Categories of Personal Information Collected (CCPA Disclosure)

We do not knowingly collect sensitive personal information as defined by the CPRA (such as Social Security numbers, driver's license numbers, financial account credentials, precise geolocation, or biometric data) through this website.

In the preceding 12 months, we may have collected the following categories of personal information as defined by the CCPA (Cal. Civ. Code § 1798.140):

• Category A: Identifiers: name, email address, phone number, mailing address
• Category B: Personal information under Cal. Civ. Code § 1798.80(e): name, address, telephone number
• Category C: Commercial information: property preferences, budget range, and records of real estate services considered or obtained
• Category D: Internet or electronic network activity: browsing history, search terms, interactions with our website
• Category E: Geolocation data: approximate location derived from IP address

Sources: We collect this information directly from you (forms, calls, emails) and automatically through website cookies and analytics tools.

Business purpose: We use this information for the purposes described in the "How We Use Your Information" section above.

Sale or sharing: We have not sold or shared (as defined by the CCPA) any personal information in the preceding 12 months.

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Email and SMS Communications

Email Marketing (CAN-SPAM Compliance)

If you subscribe to our newsletter or market updates, we will send you emails related to Bay Area real estate. Every marketing email includes:

• A clear "unsubscribe" link at the bottom
• Our physical mailing address
• Accurate sender identification

We honor all unsubscribe requests within 10 business days, as required by the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). Unsubscribing from marketing emails will not affect transactional communications related to an active real estate transaction. We will never charge a fee or require any information beyond your email address to process an unsubscribe request.

Text Messages (TCPA Compliance)

We may communicate with you via text message (SMS) only if you have provided your phone number and consented to receive texts. By providing your phone number and opting in, you consent to receive text messages from Jeet Dholakia Real Estate related to real estate services, property updates, and appointment reminders.

You can opt out of text messages at any time by replying "STOP" to any message, or by any other reasonable method, including emailing us at jeet@jeetdholakia.com or calling (408) 710-4884. After opting out, you will receive one final confirmation message and no further texts will be sent. Reply "HELP" for assistance. Message frequency varies. Standard messaging and data rates from your carrier may apply. We will never send automated marketing text messages without your prior express written consent, as required by the Telephone Consumer Protection Act (47 U.S.C. § 227). Consent to receive text messages is not a condition of purchasing any property or service from us.

Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information under Nevada law (NRS 603A). We do not sell personal information as defined by Nevada law. Nevada residents may submit questions about this to jeet@jeetdholakia.com.

Residents of Other States

If you reside in a state with a comprehensive privacy law, you may contact us using the information in the Contact Us section with questions about your personal information, and we will respond consistent with applicable law.

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Rights for Visitors Outside the United States (GDPR)

If you are visiting our website from the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you may have the following additional rights under the General Data Protection Regulation (GDPR) or equivalent local law:

• Right of access: request copies of your personal data
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data, under certain conditions
• Right to restrict processing: request that we limit how we use your data, under certain conditions
• Right to object to processing: object to our use of your data, under certain conditions
• Right to data portability: request transfer of your data to another organization or directly to you, under certain conditions

To exercise any of these rights, email jeet@jeetdholakia.com. We will respond within one month of receiving your request. Note that our primary operations are in the United States, and your data may be processed and stored in the United States.

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Business Transfers

If Jeet Dholakia Real Estate is involved in a merger, acquisition, asset sale, or transfer of business operations, your personal information may be transferred as part of that transaction. In such an event, we will notify you before your personal information becomes subject to a different privacy policy.

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Third-Party Links

Our website may contain links to third-party websites, including Zillow, Realtor.com, MLS listing services, and social media platforms (Instagram, Facebook, YouTube, LinkedIn). We are not responsible for the privacy practices, content, or data collection of these external sites. We encourage you to review their privacy policies before submitting any personal information.

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Children's Privacy

Our website and services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

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Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from or relating to this Privacy Policy shall be resolved in the state or federal courts located in Santa Clara County, California.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory guidance. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we may also notify you by email if you are a subscriber. We encourage you to review this policy regularly.

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Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to file a complaint, please contact us:

• Jeet Dholakia: Licensed Realtor, DRE# 02134746
• Brokerage: KW Bay Area Estates, 16780 Lark Ave, Los Gatos, CA 95032
• Email: jeet@jeetdholakia.com
• Phone: (408) 710-4884
• Hours: Available 8:00 AM - 8:00 PM, 7 days a week

For complaints regarding your privacy rights under California law, you may also contact the:

• California Attorney General's Office: oag.ca.gov/privacy
• California Department of Real Estate: dre.ca.gov (for real estate-related complaints)
• Federal Trade Commission: ftc.gov/complaint (for CAN-SPAM or general privacy complaints)

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Jeet Dholakia Real Estate | jeetdholakia.com